In all the hype around Software as a Service (SaaS) as a way to bring down prices and drive value to the customer, one thing is conveniently overlooked: SaaS is the ultimate lock-in platform.
As Chris Keene, CEO of Wavemaker, suggests, however, SaaS might well succumb to the same forces that are driving software to open up:
Even though SaaS development platforms like SalesForce and Coghead have gotten a lot of attention, this market has so far been remarkably closed and proprietary. The Platform as a Service leader, SalesForce, has both a draconian hosting policy (host your apps and data anywhere, as long as it’s with us!) but also a proprietary language (who needs Java when you’ve got Apex!?).
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