Good news! SupportPRO has released an “open source web based Helpdesk system with integrated knowledge base application,” called SupportPRO SupportDesk. There’s just one problem:
It’s not open source.
While the “Why SupportDesk” page declares that “Source Code [is] included…[so that y]ou can alter the software to suit your needs,” the license page makes it clear that this right has been superseded by a much more restrictive license.
Yet another example of a company that wants the marketing buzz associated with open source without any of the obligations. Lame.
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