Archive for May 2nd, 2008

Good news! SupportPRO has released an “open source web based Helpdesk system with integrated knowledge base application,” called SupportPRO SupportDesk. There’s just one problem:

It’s not open source.

While the “Why SupportDesk” page declares that “Source Code [is] included…[so that y]ou can alter the software to suit your needs,” the license page makes it clear that this right has been superseded by a much more restrictive license.

Yet another example of a company that wants the marketing buzz associated with open source without any of the obligations. Lame.

Source:The Open Road

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I’ve always wondered why European telcos were so stingy with their data plans, offering set data limits for a monthly fee when the U.S. carriers–so backwards in other ways–offered unlimited usage.

Well, Vodafone has finally taken off the blinders and is offering unlimited data to all of its customers … for free, …

Source:The Open Road

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SyncMan is a easy application for syncing your Mac’s Address Book with your Gmail contacts, a feature long desired by Gmail and Google Calendar users who might have other sync tools already in place. While we’ve noted that a similar feature is forthcoming in the more broad-based iCal syncing tool Spanning Sync 2, SyncMan concentrates just on contacts and is available now.

SyncMan is €9.95 (~$15.32) and a demo is available.

[via Macintouch / Daring Fireball]

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Times is a new RSS reader with a snazzy interface designed to look like a newspaper. You can select different RSS feeds to supply the content to the different columns. In the screenshot above I’ve got TUAW in the top, an Apple feed on the right, and I’ve left the space below TUAW clear where another feed would go. When you want to read a story the top page folds down and the story appears on a separate page behind it. At the top are buttons to go different sections, each with a different set of feeds. Finally there’s a “shelf” where you can “save and sort articles for later reading.”

While I couldn’t possibily use Times in place of NetNewsWire for the hundreds of feeds I read, nonetheless it is a very slick piece of work. Times is $30 and a demo is available.

[via The Apple Blog]

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In one of the most revealing (and honest) quotes I’ve ever seen from Microsoft’s Steve Ballmer, Mary Jo captures the huge man revealing his blind spot toward open source, SaaS, the Internet, etc.:

One of the biggest mistakes I’ve made over time is not wanting to nurture

Source:The Open Road

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